Refund Policy

TrueAutoFax provides a digital vehicle history report product delivered electronically. Because TrueAutoFax provides a digital vehicle history report product, all sales are final. Refunds are not available once a report has been delivered, displayed, made accessible, or sent. The sole exception is when a customer is charged but does not receive any report, download access, or delivery email due to a verified technical failure attributable to TrueAutoFax.

The refund exception applies only to complete non-delivery, not to disagreements about report contents or expectations.

To request a refund review under the non-delivery exception, you must contact us by email within 7 days of the original purchase and include the following:

• Your full name as used at checkout.
• The email address used to purchase.
• The VIN you submitted.
• The transaction date.
• Proof that no report was received — for example, screenshots of a failed delivery, failed online access, or absence of the receipt or report-access email (including in spam or promotions folders).

If our delivery, access, and email-system logs show that the report was displayed, accessed, sent, or otherwise made available to you, no refund is owed.

Refunds are not available for any of the following:

• Dissatisfaction with the contents, depth, age, or formatting of a report.
• Disagreement with what a vehicle history report includes, or expectations about events or records that did not appear.
• Incomplete third-party data or absence of specific records for a vehicle.
• An incorrect VIN entered by the customer at checkout.
• An incorrect or misspelled email address entered by the customer at checkout.
• Buyer's remorse or change of mind after the order is placed.
• Duplicate purchases caused by customer error — refunds for duplicates are issued only at our sole discretion as a courtesy.
• Failure to check spam, promotions, junk, or other inbox filters before claiming non-delivery.
• Delivery issues caused by the customer's device, inbox provider, network, ISP, browser configuration, security software, or third-party blocking outside our control.
• Misunderstanding of the difference between a vehicle history report and a professional inspection, mechanical evaluation, or appraisal.

We review each request individually. We may request additional information to verify your claim and to confirm whether the report was displayed, sent, or accessed. Approved refunds are issued to the original payment method. Your bank or card issuer may take additional time to display the credit on your statement.

If you believe a charge was made in error or that you did not receive your report, please contact cnscalingservices@gmail.com first so we can review your account. Initiating a chargeback before contacting us may delay resolution. TrueAutoFax may submit transaction records, access logs, email-delivery confirmations, and report-availability evidence in response to chargebacks. Fraudulent or abusive chargebacks may result in suspension of access to the service.

TrueAutoFax may update this Refund Policy at any time. Updates take effect when posted unless a different effective date is stated.

For refund review or any order question, email cnscalingservices@gmail.com. We aim to respond within one business day.