Privacy Policy

This Privacy Policy explains how TrueAutoFax ("we," "us," or "our") collects, uses, discloses, and safeguards information when you visit trueautofax.com, submit a vehicle identification number (VIN), purchase a vehicle history report, receive customer support, or otherwise interact with our services.

TrueAutoFax is an independently owned and operated vehicle history information service. This policy applies to our website, checkout, reports, support communications, and related services.

We collect the following categories of information:

• Personal identifiers: name, email address, billing contact details, phone number (if provided).
• Transaction data: purchase details, order amount, timestamps, order status, receipt and invoice information.
• Vehicle lookup data: the VIN you submit and details of the lookup request.
• Device and technical data: IP address, browser type, operating system, device identifiers, referrer URL, and usage logs.
• Cookies and analytics data: session and analytics events generated while you use the site.
• Customer support communications: messages you send us and our replies.
• Fraud-prevention and security logs: information used to detect abuse, payment fraud, or unauthorized access.

• Directly from you when you submit a VIN, complete checkout, or contact support.
• Automatically through cookies, pixels, server logs, and similar technologies.
• From service providers that handle payments, analytics, hosting, email delivery, and support tooling on our behalf.
• From fraud-detection and security tools used to protect the service.

• To process your transaction and deliver the report you purchased.
• To send receipts, order confirmations, and report-access emails.
• To provide customer support and respond to your inquiries.
• To detect, prevent, and investigate fraud, abuse, chargebacks, and technical misuse.
• To improve site performance, reliability, and user experience.
• To maintain records for legal, tax, accounting, audit, and dispute-resolution purposes.
• To send transactional communications related to your order.
• To send marketing or promotional communications only where we are legally permitted to do so and in line with applicable consent requirements.

We may disclose information to the following categories of recipients:

• Payment processors that handle card transactions.
• Hosting and infrastructure vendors that operate our website and databases.
• Analytics vendors that help us understand site usage.
• Email and customer-support vendors used to deliver communications.
• Fraud-prevention and security vendors.
• Vehicle-history data providers used to compile the report you purchased.
• Professional advisers, including legal, accounting, and audit professionals.
• Law enforcement, regulators, or other authorities where required by law, subpoena, court order, or to protect our rights, customers, or others.
• A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not list "we never sell or share your data" as an absolute promise because data flows to vendors and data providers are necessary to operate the service. Where applicable consumer-privacy laws require additional disclosures or rights, we honor them as described in Section 10.

We and our service providers use cookies, pixels, local storage, and similar technologies to keep sessions secure, run analytics, prevent fraud, measure site performance, and improve the user experience. You can control cookies through your browser settings. Disabling cookies may impact site functionality, including checkout and report delivery.

Where required, we provide an in-product mechanism for you to exercise privacy choices. To make a privacy request, contact us at cnscalingservices@gmail.com.

We retain personal information only as long as is reasonably necessary to deliver the service, comply with legal and tax obligations, defend against disputes and chargebacks, prevent fraud, and maintain accurate business records. Retention periods vary by data type and legal or business need.

We use administrative, technical, and organizational safeguards designed to protect the information we hold. However, no method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security.

Our service is not directed to and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a minor, we will delete it.

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Request deletion of certain information, subject to legal exceptions.
• Opt out of marketing communications, or, where applicable, opt out of certain types of data sharing or targeted advertising.

To submit a request, email cnscalingservices@gmail.com with sufficient detail to verify your identity and locate your records.

Our site may contain links to third-party websites or services. Their policies, not ours, govern your interactions with them. We are not responsible for the privacy practices of third parties.

We may update this Privacy Policy from time to time. Updates take effect when posted unless a different effective date is stated. Continued use of the service after an update constitutes acceptance of the revised policy.

TrueAutoFax is an independently owned and operated vehicle history information service. For privacy questions or to exercise your rights under this policy, contact us at cnscalingservices@gmail.com.